Last edited by Joanna Johnson, 4/3/2025
The IT team is here to provide seamless technical support and resources; please review the following steps to ensure a smooth and successful event experience.
Content Summary
1. Contact Information
In case of urgent issues or technical emergencies during the event, please contact the IT support team immediately.
- Email: servicedesk@masters.edu
- IT Emergency Line: 661-362-2876
- AV Emergency Line: 661-362-2879
2. Notice Requirement
We request that you provide us with 24-48 hours’ notice before the event so that we may assist with the technical requirements. Failure to provide adequate notice may impact the availability of IT support.
3. Equipment Modifications Policy
Please note that IT equipment cannot be modified without prior approval from the IT team. Any alterations must be handled by IT professionals. If modifications are necessary, please contact the IT team for assistance.
4. Help Documentation
The IT department has created a dedicated Help Documentation page for basic troubleshooting. We encourage you to consult this page for quick resolutions to common problems that may arise during the event.
- Help Docs Link: tmufacstaff.helpdocsite.com
- IT Site: masters.edu/IT
For further inquiries or assistance, please do not hesitate to reach out to the IT team directly. We are committed to ensuring the technical success of your event.
