Last Updated By: Kyle Carbonneau, June 2018
Purpose: Fix Login and Web Page Malfunctions by Clearing Web Browser Cache.
Process:
Note: Please scroll down to find your web browser application.
Microsoft Edge
1. Click the three dots in the top right and select Settings in the drop-down menu.
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2. About halfway down the next page, click the button that says Choose what to clear.
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3. Make sure that Cookies and saved website data and Cached data and files are selected. Then, click Clear.
Note: You may choose to clear other items as well if you desire.
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4. Close Microsoft Edge and reopen it.
Internet Explorer
1. Click the gear in the top right and select Internet Options in the drop-down menu.
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2. Click the Delete option under the section for Browsing History.
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3. Make sure that Temporary Internet files and website files and Cookies and website data are selected. Then, click Delete.
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4. Close Internet Explorer and reopen it.
Mozilla Firefox
1. Click on the middle icon on the top right of the browser.
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2. Select History.
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3. Select Clear Recent History.
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4. Change the Time range to Everything and select Clear Now.
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Google Chrome
1. Click the button with the three dots in the top right and go to History and click History again.
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2. Change the time range to All time. Make sure Browsing history, Cookies and other site data, and Cached images and files are all selected. Click Clear Data.
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3. Close Google Chrome and reopen it.
Safari
1. While in Safari, go to the bar at the top of the screen and click on History. In the drop-down menu, click on Clear History.
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2. Click the option for the last hour and select All History from the available drop-down menu. Click Clear History.
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3. Close Safari and reopen it.