Last Updated By: Donovan Hale, September 2024

How to Reset Your Password Using Office 365


Process:

1. Open your browser and go to https://outlook.com/mail.masters.edu.
2. Click "Can't Access Your Account" -> Click "Work or school account" 
3. Enter your email address and fill out the Captcha.  Click "Next". 
4. Choose the option for "I forgot my password".  -> Next
5. Verify your identity using one of the available options ("Call my mobile phone" or "Text my mobile number")
6. Create your new password. 
7. Wait a few minutes and try logging in again. You may need to close/re-open your browser or clear your web cache.