Last Updated By: Roman Menotti, June 2026



Purpose:

The step-by-step procedures for configuring both your computer and the physical Canon printer to successfully print 11x17 documents on TMU issued devices.



How to Print 11x17 Documents

Printer-Side Configuration

    1. Pull open Drawer 3 (or the designated 11x17 drawer) on the Canon printer.


    2. Load the 11x17 paper flat into the drawer.


    3. Adjust the internal green/blue plastic sliders so they lock securely against the length and width of the 11x17 paper                  stack.


    4. Close the drawer and verify on the touchscreen status on the indicator at the bottom of the screen that the drawer

        now registers as 11x17.


       Note: If the printer panel displays "The Appropriate Paper Size, LTR, is not available," the paper guides inside the

        tray are misaligned, causing the printer to read the incorrect size.



Computer side Configuration 

Windows 11 Interface

    1. Close your active document. Open your Windows Start Menu and select Settings (the gear icon).

    2. Click Bluetooth & devices on the left menu, then click Printers & scanners on the right side.

    3. on your campus Canon printer profile.

    4. Select Printer properties from the list of options. (Do not click Printing Preferences).


    5. Click the Device Settings tab at the top of the classic system window.

    6. Scroll down to the Paper Size Settings to check if the paper size is pre-set in the printer
        (changing or adding may be greyed out).


    7. If on a Microsoft Application, select File > Print, change your print paper size to 11x17, and hit Print.

    8. If on a Web Browser, do these steps to Print: Scroll to the very bottom of the browser print panel on your screen and            click the link that says Print using system dialog...


    9. Select your Canon Printer from the list and click Preferences.


    10. Go to the Page Setup tab at the top.

    11. Under Page Size, you will now see 11x17 available. Select it, choose your tray, and click Apply then Print.


macOS Interface

    1. Open your document and press Cmd + P (or select File > Print).


    2. Select your Canon printer from the list.


    3. Scroll down to Paper Handling and select the dropdown next to Destination Paper Size from the list.



    4. Scroll down to Paper Source and select the drawer with the 11x17 paper.


    5. Press Ok then Print

When should I Contact the IT Service Desk?

Please contact the IT Service Desk for administrative assistance if you encounter the following:


  • Locked Driver Settings: The Device Settings tab or Properties windows are locked out by administrative control settings.
  • Custom Paper Profiles Needed: You are printing on specialty media (such as heavy 28-bond or non-standard 9x12 dimensions) that requires an administrative custom size profile pushed from the print server.